“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”

“People don’t care how much you know until they know how much you care”

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”

“Truth builds trust.”