“Look for the positive qualities in your client’s negative behavior.”

“Mom has the Touch. She knows what flowers go with what occasions, what hors d’oeuvres work with what people. She believes passionately in the power of food to heal, restore, and stimulate relationships, and she has built a following of loyal customers who really hope she’s right. If she’s wrong, says Sonia, no one wants to know.”

“There are times when the world is rearranging itself that the right person can change the world.”

“Change is not always easy when patterns in our lives have existed so long.”