“Do more listening than talking; talk more about them than about you.”

“The more you talk about them, the more important they will feel. The more you listen to them, the more important you will make them feel.”

“The word ‘listen’ contains the same letters as the word ‘silent’.”

“Too often we underestimate the power of a touch, a smile, a kind word, alistening ear, an honest compliment, or the smallest act of caring, allof which have the potential to turn a life around.”

“Listen with curiosity. Speak with honesty. Act with integrity. The greatest problem with communication is we don’t listen to understand. We listen to reply. When we listen with curiosity, we don’t listen with the intent to reply. We listen for what’s behind the words.”