“People who feel excluded get angry and act out their anger in the team. No man is an island, no person can function isolated from the group. When you create a team, any kind of team, inclusion is fundamental. Without every member feeling deeply that he or she belongs to that group there is no team.”

“Social context and NOT individual abilities drives performance, success or failure of a team or a project.”

“Expressing authentic appreciation doesn’t cost you anything and the outcomes are simply wonderful.”

“Social context trumps reason and social context drives your behaviors with an influence akin to an invisible force. We naturally adapt our behaviors to the context.”

“As humans, we unconsciously embrace the group’s beliefs and behaviors without questioning them or surrender to their opinions.”

“No matter what role you play in a meeting, how you show up in that role is critical to the meeting’s success.”

“We must work together on a common vision and a common goal.”