“The Anatomy of Conflict:If there is no communication then there is no respect. If there is no respect then there is no caring. If there is no caring then there is no understanding. If there is no understanding then there is no compassion. If there is no compassion then there is no empathy. If there is no empathy then there is no forgiveness. If there is no forgiveness then there is no kindness. If there is no kindness then there is no honesty. If there is no honesty then there is no love. If there is no love then God doesn’t reside there. If God doesn’t reside there then there is no peace. If there is no peace then there is no happiness. If there is no happiness —-then there IS CONFLICT BECAUSE THERE IS NO COMMUNICATION!”

“Do more listening than talking; talk more about them than about you.”

“The more you talk about them, the more important they will feel. The more you listen to them, the more important you will make them feel.”

“The word ‘listen’ contains the same letters as the word ‘silent’.”

“If writers wrote as carelessly as some people talk, then adhasdh asdglaseuyt[bn[ pasdlgkhasdfasdf.”

“When you give yourself permission to communicate what matters to you in every situation you will have peace despite rejection or disapproval. Putting a voice to your soul helps you to let go of the negative energy of fear and regret.”

“She just smiled, said that she loved books more than anything, and started telling him excitedly what each of the ones in her lap was about. And Ove realised that he wanted to hear her talking about the things she loved for the rest of his life.”