“Luz’s manner of speaking made it clear that she had no idea what she might say next. It wasn’t that she made things up, strictly speaking–only that facts were merely a point of departure for her.”

“Yawns are not the only infectious things out there besides germs.Giggles can spread from person to person.So can blushing.But maybe the most powerful infectious thing is the act of speaking the truth.”

“Women speak because they wish to speak, whereas a man speaks only when driven to speak by something outside himself-like, for instance, he can’t find any clean socks.”

“Listen with curiosity. Speak with honesty. Act with integrity. The greatest problem with communication is we don’t listen to understand. We listen to reply. When we listen with curiosity, we don’t listen with the intent to reply. We listen for what’s behind the words.”

“I believe that words are strong, that they can overwhelm what we fear when fear seems more awful than life is good.”