“The greater the loyalty of a group toward the group, the greater is the motivation among the members to achieve the goals of the group, and the greater the probability that the group will achieve its goals.”

“Your words are powerful so what you say goes a long way to either establish or destroy you; this is why you should say things that God has said concerning you, not things that situations or circumstances say.”

“Every man has a specific skill, whether it is discovered or not, that more readily and naturally comes to him than it would to another, and his own should be sought and polished. He excels best in his niche – originality loses its authenticity in one’s efforts to obtain originality.”

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”

“The essence of a successful business is really quite simple. It is your ability to offer a product or service that people will pay for at a price sufficiently above your costs, ideally three or four or five times your cost, thereby giving you a profit that enables you to buy and to offer more products and services.”

“Do an evening review at the end of the day to reflect on what went well, and what you’d do differently next time.”

“People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”

“You cannot control the past but you have control over the life you build going forward.”